Refund and Returns Policy

Cancellation and lost items Policy

Overview

We accept cancellations within 4 hrs of purchase. Any custom products CAN NOT be returned. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable.  Please be sure to order right size as we do not take any responsibility if the wrong size nails are ordered. We have a sizing guide below to to help you choose the correct fit.

Additional non-returnable items:

  • Gift cards

Lost in shipping

We only replace items if they are lost or or damaged in shipping. If you need to exchange it for the same item, send us an email at nailsbymiste.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at {email} for questions related to refunds and returns.